Refund Policy

1. Cancellations and Refunds
All reservations made directly through our official website are non-refundable and require 100% payment at the time of booking.
In case of cancellation, the full reservation amount will not be refunded, regardless of when the cancellation is requested.
Confirmed reservations cannot be transferred to another person.

2. No-Show and Late Arrival
If you fail to arrive on your scheduled check-in date without prior notice, your reservation may be classified as a no-show and cancelled. The reserved bed or room may then be made available to other guests.
No refund will be provided in case of a no-show.
If you expect to arrive late, please inform us in advance.

3. Early Departures
No refunds will be provided for unused nights if you decide to leave earlier than originally planned.

4. Booking Modifications
Requests to change reservation dates, the number of guests, or other booking details are subject to availability and approval by the hostel.
Additional charges may apply. Modifications are not guaranteed, and the original non-refundable conditions remain in effect.

5. Payment Policy
Full payment is required at the time of booking. A reservation is confirmed only after successful payment.
If payment cannot be completed, the reservation will not be guaranteed.

6. Exceptional Circumstances
Personal circumstances, including illness, travel disruptions, flight cancellations, or changes in travel plans, do not automatically qualify for a refund.
However, exceptional requests may be reviewed individually at the hostel's discretion. Any goodwill refund or alternative arrangement is not guaranteed.

7. Refunds Initiated by the Hostel
If the hostel is unable to provide the confirmed accommodation, guests will be offered a suitable resolution, including a refund where required by applicable law.
Any approved refund will generally be processed using the original payment method, unless otherwise agreed in accordance with applicable law.

8. Third-Party Reservations
Reservations made through third-party platforms, such as Booking.com or Hostelworld, are subject to the cancellation and refund conditions associated with the selected rate on the respective platform.
This Refund Policy applies to reservations made directly through our official website.

9. Acceptance of Terms
By completing a reservation through our website, you acknowledge and agree to our Cancellation and Refund Policy.
Nothing in this policy limits or excludes any mandatory consumer rights under applicable law.